Andres at the breakfast buffet/smokehouse made sure you never had an empty drink glass and always remembered what you were drinking! The young man working the beach snack bar has to be the hardest worker I’ve ever seen! He was constantly making burgers, preparing salads, cutting fruit, and serving guests (usually solo, as well)- he did not stop, all day every day! We did beach yoga with Manolo twice during our week and it was great! Our room was always cleaned and refreshed with beverages, towels, etc. Pool bartenders were awesome, especially David and Isidro. When we decided to stay an extra night, he made that transaction seamless and simple and also helped us get one more restaurant reservation! Youssef was a helpful concierge. He moved our rooms closer together (we had 2 for our family) and arranged it so we had the correct number of beds as well. Eduardo at the front desk was funny and helpful. The staff is friendly, helpful, and seem happy to accommodate any request. We only stay at Iberostar when we go to AI resorts, Cozumel was no exception to the stellar experience we have had at the other resort locations.
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